The flash mob and social firestorm can be considered a risk for any major brand actively engaging online. Examples from Motrin to Amazon to Dominos have gotten huge coverage in both marketing trade media and the mainstream media as the social media fear machine kicks into high gear.
In other words, we seem to be living in an environment where information, misinformation, and emotional reactions can spread like wildfire. Brands, brand managers, and communications executives alike struggle with how to adapt to this changeable environment. READ MORE





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